Updated: January, 2026
CLINICAL APPOINTMENTS:
- We require 24 hours (1 business day) notice to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours’ notice, or missed appointments, may be subject to a cancellation fee equal to the appointment fee. Missed appointment fees are not eligible for reimbursement through extended health benefits.
- Payment for clinical services is due at the time of service. Clinical services are non-refundable.
- Cancellations are accepted by phone at 613-435-9200 or by email at hello@rootedfamily.ca.
CLASSES:
- All class and workshop purchases are non-refundable.
- Cancellations made more than 14 days prior to the start of a class or workshop will be credited to your account.
- Cancellations made within 14 days of the start date, or after a class has begun, are not eligible for credit.
- No refunds or credits are issued for missed classes or unused portions of a class series.
If RFWC must cancel a class or workshop, registered participants will be offered a refund or the option to transfer to another available class or workshop of equal value. Personal Health Information
Changes to This Policy
This Privacy Policy may be updated from time to time. We encourage you to review it periodically.
